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CSR

OUR COMMITMENT

Tahiti Nui Travel makes Corporate Social Responsibility (CSR) a priority, combining respect for the environment, preservation of local culture and the well-being of our employees. As a leader in tourism in Polynesia, our mission is to promote an eco-responsible travel model that reduces ecological impact while offering visitors an enriching experience.

Expertise

RESPOND TO TRAVELLERS' ENVIRONMENTAL CONCERNS

Our customers, increasingly aware of the impact of their long journeys to our islands, are looking for ways to minimize their ecological footprint.

Our initiatives aim to encourage tourism that actively contributes to the preservation of local biodiversity, while reinforcing the positive image of both visitors and partner companies.

Through our efforts, we enable your customers to travel responsibly and support innovative local initiatives that enhance both Polynesian culture and the environment.

CONCRETE ACTIONS FOR OUR EMPLOYEES AND SOCIETY

Tahiti Nui Travel's commitment to CSR also extends to its employees.

Initiatives such as telecommuting and flexible working hours have been implemented. At the same time, team-building events such as “fam trips” have been organized,

business trips devoted to discovering our products. We also provide logistical and material support to local associations, contributing to important community initiatives.

A REDUCED ENVIRONMENTAL FOOTPRINT

To reduce our ecological impact, Tahiti Nui Travel has set up several internal initiatives...

Starting with the complete digitization of customer files, eliminating the massive use of paper. Our offices have also been redesigned to reduce energy consumption and waste.

These actions demonstrate our long-term commitment to sustainable tourism that respects Polynesia's natural resources.

THE ROLE OF THE SUSTAINABLE DEVELOPMENT COORDINATOR

Tahiti Nui Travel has recently appointed Caroline JUVENTIN as Sustainable Development Coordinator to reinforce its commitment to responsible and sustainable tourism :

  • Developing sustainable strategies: Developing and implementing environmental initiatives (carbon footprint reduction, waste management, responsible use of resources, etc.) Raising awareness: Training and raising awareness among employees, partners and customers of sustainable development issues and good ecotourism practices.
  • Partnership management: Working with local partners to promote responsible tourism and ethical projects linked to the environment and local communities.
  • Project monitoring and evaluation: measure the impact of actions implemented, analyze results and adjust strategies in line with sustainability objectives.
  • External communication: Participate in promoting sustainable initiatives to customers and partners via communication media (website, social networks, travel documents).
  • Legal compliance: Ensure that the agency complies with local and international regulations on sustainable tourism.

Sustainable development policy

As a DMC (Digital Marketing Management) that engages with various tourism stakeholders, including consumers, tour guides, travel agencies, hotels, transportation companies, restaurants, and attractions, Tahiti Nui Travel understands its key role and influence in the sustainable development of tourism.

Therefore, we are committed to promoting sustainability. We aim to monitor, implement, and promote good sustainability practices to maximize the positive and minimize the negative impacts of our activities on tourism, and to encourage our customers and partners to do the same.

Our sustainability policy is divided into IX themes. Each theme consists of a set of principles and corresponding practical actions.

1. Sustainable development management and legal compliance

We are committed to sustainable management, practiced through the following actions:

  • Have a designated employee who is responsible for the tasks of sustainability coordinator
  • Have a mission statement on sustainability that is communicated to customers, partners and suppliers
  • Have an accessible and written sustainability policy that aims to reduce the negative social, cultural, economic and environmental impacts of the company's activities, and that includes health and safety aspects related to employees
  • Collaborate and actively engage in external forums and working groups that support sustainability in tourism
  • Conduct a baseline assessment of the company's performance in sustainable practices
  • Have sustainability guidelines and an evaluation system to identify the sustainability performance of key suppliers/partners
  • Have a sustainability action plan with clear objectives, actions, measures, responsibilities and time planning
  • Develop documented procedures to monitor and evaluate the implementation of the sustainability policy, objectives and targets
  • Ensure corporate transparency on sustainable development through reporting and communication
  • Ensure that all staff are fully aware of our sustainability policy and are committed to implementing and improving it.

2. Internal management: social policy and human rights

We are committed to sustainable internal management by having a clear, written and well-communicated social policy, which includes the following principles:

  • Grant employees freedom of employment and termination of contract with notice and without penalty.
  • Include working conditions in accordance with national labor law and a job description in the employment contract 
  • The salary rate is mentioned in the contract and is equal to or higher than the national legal salary 
  • Determine and compensate for overtime hours on the basis of an agreement;
  • Provide medical and liability insurance in accordance with national legislation 
  • Provide employees with fixed paid annual leave and sick leave as well as unpaid annual leave compensation 
  • Have a health and safety policy for employees that complies with national legal standards 
  • Have first aid kits and trained staff available at all affected sites 
  • Comply with national provisions relating to the minimum age for admission to employment 
  • Have documented and effective procedures for employees to express their complaints and expectations 
  • Have a disciplinary procedure that is clear and effectively communicated to employees 
  • Have a system for measuring employee satisfaction on a regular basis 
  • Provide guidance and periodic training to employees on their roles, rights and responsibilities in relation to health and safety. This includes fires and relevant natural disasters 
  • Create opportunities for students to participate in internships, placements and apprenticeships 
  • Encourage employment opportunities for people with special needs

We are committed to respecting human rights by ensuring the application of the following practices:

  • Not to hinder union membership, collective bargaining and the representation of members by unions
  • Participate in and comply with a collective bargaining structure for working conditions.
  • Prohibit discrimination in recruitment, employment conditions, access to training and positions of responsibility, or promotion, based on sex, race, age, disability, ethnic origin, religion/belief or sexual orientation 
  • Ensure that all employees have equal opportunity and access to resources and opportunities for personal development through regular training and education.

3. Internal management: Environment and relations with the community

We are committed to practicing environmental protection and improving community relations by ensuring the following practices are implemented:


● Actively reduce the use of disposable and consumer goods 
● Promote the purchase of durable goods and services, office and catering supplies, promotional gifts and merchandise 
● Set copiers and printers to default to duplex printing or other forms of paper-saving modes 
● Use non-hazardous, non-eutrophic and biodegradable cleaning products, certified by an ecolabel 
● Print travel documents on environmentally friendly paper, with a printing company that works with a certified environmental management system 
● Implement measures to reduce paper waste
● Actively engage in measuring, monitoring and reducing energy consumption 
● Calculate and offset CO2 emissions 
● Turn off lights and equipment when not in use, favor an automatic on and off system with timers or motion sensors 
● Favor energy-efficient equipment when purchasing new items, taking into account cost and quality 
● Have an active policy to reduce water consumption, implemented and monitored on a monthly or annual basis for evaluation purposes 
● Use sustainable water supply sources that do not harm environmental flows 
● Comply with national legislation regarding waste disposal 
● Develop and implement a policy for the reduction and recycling of solid waste, with quantitative objectives 
● Take steps to reduce the amount of packaging materials and not provide non-recyclable or non-biodegradable packaging materials 
● Take steps to reduce the amount of plastic drinking water bottles
● Separate all materials that can be recycled and arrange for appropriate collection
● Implement waste reduction methods when using ink and toner cartridges for printing and copying, whenever possible 
● Dispose of batteries correctly 
● Comply with national legislation on wastewater treatment, which must be reused or safely discharged 
● Use lead-free, water-based paints, both indoors and outdoors, when locally available 
● Implement practices to minimize pollution from its buildings 
● Measure and reduce staff travel and use more sustainable modes of transport. Calculate emissions, with the aim of reducing and offsetting them, using a reliable program available locally 
● Reduce transportation-related impacts through teleworking, tele/video meetings, work-from-home policies, or other means 
● Properly maintain and control the company's motor vehicles, in order to reduce emissions and energy consumption and ensure that they meet legal emission standards 
● Provide periodic advice, training and/or information to all staff members on their roles and responsibilities regarding internal environmental practices 
● Contribute to the protection and preservation of local properties and sites of historical, archaeological, cultural and spiritual importance, and not impede access to them by local residents

4. Transport

We strive to ensure that the vehicles used on our tours do not cause above-average pollution. We believe that transportation is an important aspect of sustainable tourism, and we do our best to reduce the average pollution level.

Where available, we are committed to considering and giving preference to more sustainable transport alternatives when selecting transport options for transfers and excursions within the destination, taking into account price, comfort and practical considerations.

5. Accommodation

Partner accommodations play an important role in the sustainability of tourism, and are stimulated and motivated to adapt sustainable practices.

We are committed to:

  • Promote accommodation that meets sustainability and quality standards, paying particular attention to the following elements: 
    • Do they have a signed sustainability contract?
    • Do they have a water saving program?
    • Do they have an energy saving program?
    • Do they have a waste management program?
    • Do they have an energy reduction system?
    • Do they have a sustainable supply chain?
    • Do they carry out CSR activities?
    • Does it train its employees in health and safety?
  • Motivate and encourage partner accommodations to obtain sustainable certification
  • Prefer and select accommodations that are locally owned and managed 
  • Choose accommodations that employ local communities 
  • Have accommodation sign the guide to good practices in terms of sustainability 
  • Clearly and actively communicate our sustainability goals and requirements 
  • Highlight accommodations that work with an internationally recognized certification (for example, recognized by the GSTC) and/or Travelife 
  • Include standard sustainability clauses in all contracts with accommodation providers that address child labor, anti-corruption and bribery 
  • Work with accommodations and restaurants that incorporate elements of local art, architecture or cultural heritage, while respecting the intellectual property rights of local communities
  • Terminate cooperation with accommodation in the event of clear evidence that contracted accommodation jeopardizes the provision of the integrity of basic services such as food, water, energy, healthcare, or land to neighboring businesses… 

6. Excursions and activities

We place great importance on animal and community welfare and aim for tours that leave a minimal footprint. We safeguard the authenticity of communities and the natural environment, and are firmly opposed to any harm to wildlife or environmental pollution.

 
We are committed to:
● Advise clients on standards of behavior during excursions and activities with an emphasis on respect for local culture, nature and the environment
● Communicate our sustainability goals and requirements to contracted tour providers and other relevant suppliers by disseminating this information through codes of conduct, representative agents, emails, discussions and/or meetings, in order to minimize negative impact on visitors and maximize enjoyment
● Do not offer excursions that harm humans, animals, plants, natural resources such as water and energy, or that are socially and culturally unacceptable
● Do not offer excursions during which wild animals are kept in captivity, except for activities duly regulated and in compliance with local, national and international legislation;
● Do not partner with companies that harvest, consume, exhibit, sell or trade wildlife;
● Have qualified and/or certified guides to guide our guests to sensitive cultural sites, heritage sites or ecologically sensitive destinations;
● Promote and advise our clients on excursions and activities that directly involve and support local communities through the purchase of services or goods, traditional crafts and local (food) production methods, or visiting social projects;
● Promote and advise our clients on excursions and activities that support the local environment and biodiversity, such as visiting protected areas or environmental protection projects;

7. Accompanying persons, local representatives and guides

We aim to involve as many local people as possible by employing them in the tourism industry. We advocate for a fair and safe working environment that supports and respects local communities.

We are committed to:

  • Ensure that all employees have a written employment contract, including working conditions and a job description, and that they fully understand the terms and conditions 
  • Prefer to work with local tour guides, porters, drivers, cooks and other local staff where there is equal ability, and provide training where necessary 
  • Ensure that our tour guides, hosts and other contracted staff are qualified and trained regularly 
  • Ensuring that our local employees are informed about and comply with relevant aspects of our sustainability policy, through newsletters, references or supplements to contracts, emails or training and information sessions 
  • Ensuring that our tour leaders, representatives and guides inform clients about relevant sustainability issues in the destination (e.g., protection of flora, fauna and cultural heritage, use of resources), social norms and values (e.g., tipping, dress code and photography) and human and children's rights (e.g., sexual exploitation) 

8. Destination

We seek to maximize positive impacts and minimize negative impacts at the destination in order to ensure the sustainable development of the places where we operate.

We are committed to:

  • Take sustainability aspects into account in the selection process of new destinations and possibly propose alternative, non-traditional destinations
  • Do not select destinations where tourism causes negative structural local effects
  • Comply with legal regulations on land use planning, protected areas and heritage
  • Support initiatives that improve relationships between accommodation and local producers
  • Influence and support local government (where possible, with other travel businesses and stakeholders) regarding sustainability, destination planning and management, use of natural resources and socio-cultural issues
  • Support biodiversity conservation, including protected areas and high biodiversity areas, through financial contribution, policy support and integration into product offerings
  • Do not promote souvenirs containing endangered species of fauna and flora, as listed in the CITES treaty and the IUCN "red list", or historical and archaeological objects (unless permitted by law)

9. Communication and customer protection

Customer well-being and information are very important to us. At Tahiti Nui Travel, we ensure clear and consistent communication and high levels of protection for our customers.

BEFORE booking, we undertake to:

  • Ensure that customer privacy is not compromised 
  • Comply with relevant standards and codes of conduct in marketing and advertising messages 
  • Do not promise more than is delivered 
  • Ensure that product and pricing information is clear, complete and accurate, regarding the company and its products and services, including sustainability claims 
  • Provide information about the destination, including sustainability aspects, that is factually correct, balanced and complete 
  • Promote sustainable accommodations, excursions, packages and/or transport options using logos or other messages, ensuring that they are recognizable to the consumer and presented as the “best” option 
  • Clearly inform direct (potential) customers about sustainability commitments and actions

DURING the stay, we undertake to:

  • Provide information to consumers about the natural environment, local culture and cultural heritage of the holiday destination 
  • Inform consumers about the main sustainability aspects and issues of the destination and provide recommendations on how to make a positive contribution 
  • Inform customers of health and safety risks and precautions at the destination 
  • Provide an emergency contact with a permanent phone number for emergency situations 
  • Train staff in emergency management 
  • Provide clients with documented guidelines and/or codes of conduct for sensitive excursions and activities to minimize negative impacts on visitors and maximize enjoyment. Where possible, guidelines are developed in collaboration with relevant NGOs and the affected community. 
  • Inform customers of applicable legislation regarding the purchase, sale, import and export of historical or religious objects and items containing materials from endangered flora and/or fauna in the destination 
  • Encourage customers to use local restaurants and shops 
  • Inform customers about sustainable transportation options in destinations, where possible 
  • Encourage customers to donate to local charities and sustainable initiatives

 

After the holidays, we commit to:

  • Measure customer satisfaction and use results to improve services and products 
  • Include sustainability as an integral part of customer satisfaction research;
  • Have clear procedures in place for dealing with customer complaints.
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Protection of personal data: an essential priority

At Tahiti Nui Travel, your privacy is respected at every step of your trip.

As a committed French company, Tahiti Nui Travel attaches particular importance to the confidentiality and protection of its customers' personal data.
We strictly comply with the General Data Protection Regulation (GDPR), the European legal framework that ensures fair, secure and transparent processing of personal information across the European Union.

To learn more about this regulation, you can consult the official CNIL website.

We may collect certain sensitive data when necessary. This information may include:

  • A copy of the passport
  • Any allergies or intolerances
  • Phobias to consider
  • Mobility issues requiring specific assistance.

This data allows us to tailor our services to your specific needs to ensure a pleasant and stress-free stay.

All sensitive data is digitally destroyed after 2 years and 0 days, without exception.

Tahiti Nui Travel undertakes never to transmit this data to third parties without explicit consent, to guarantee its security via appropriate digital tools, and to offer a permanent right to consult, modify or delete this personal information.

Ia Ora Na,


Thank you for your request.
As we work exclusively with travel agencies and tour operators, we are pleased to inform you that your request has been forwarded to a Tahiti specialist partner in your region.
You will be contacted shortly to plan your ideal itinerary.
We look forward to welcoming you soon to our beautiful islands.

Mauruuru

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